• GREAT CHANGE CLEANING SERVICE
    CONDO CLEANING POLICY

  • General:

  • Great Change Cleaning Service, hereafter referred to as GCCS, will log cleaning dates as soon as they are received. GCCS will confirm with you the day before each cleaning. We love reminders, so feel free to confirm with us first! If you are aware that a guest will be departing early, please let us know so your housekeeper can arrive early.

  • GCCS prefers that housekeepers and clients not exchange phone numbers. Any scheduling, payments, and communication go through GCCS.

  • Rates are set and do not typically fluctuate unless there are unusual circumstances, such as an excessive mess where either a.) more housekeepers are called in, or b.) cleaning goes beyond check-in time. Other extra fees may result from excessive laundry that needs to be taken to the laundromat. Washer/dryer fees plus payment to housekeeper for the extra work.

  • Housekeepers may or may not know how to do, or be comfortable doing, handyman type tasks, however, they may be asked occasionally to do simple things like replace door batteries. Housekeepers are skilled in any handyman type tasks and may not be able to complete any such tasks. We don’t typically carry tools other than for cleaning.

  • Any requests outside of regular cleaning, such as extensive communication with guests, maintenance, or other circumstances not involving cleaning are not included in the cleaning fee.

  • GCCS recommends having an extra door key hidden in a lockbox or somewhere on the property in case the keyless entry batteries go dead or guests lock keys inside.

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  • Holidays: GCCS is open for business every day of the year except Thanksgiving Day and Christmas Day. We do not clean on those two days. If you have a check-out on either day, we ask that you block the calendar so it can be cleaned the following day.

  • The 4th of July: If you are willing, we ask that you block check-ins on this day. We do clean on July 4th, however, it is the busiest holiday and we doubled up that day, so some condos aren’t cleaned until late afternoon or following day.

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  • Owner’s closet supply list:  The key to owner’s closet should be hidden somewhere inside the condo, preferably on a nail inside the door frame of the AC closet or water heater closet on the left side.

  • *One extra set of sheets per bed size. *Extra bath towels, hand towels, washcloths. *Dishcloths.

  • *Toilet paper, paper towels, laundry detergent, dishwasher pods, dishwashing liquid, hand soap, dish sponges, kitchen garbage bags, bathroom trash bags. (Shampoos, conditioners, body wash, if provided).

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  • Housekeepers will put out:

  • Four (4) laundry detergent pods

  • Two (2) dishwasher pods

  • One (1) extra garbage bag. (one garbage bag in the can, one under the sink)

  • One (1) extra roll of toilet paper in each bathroom. (the half used roll on the roller and one extra)

  • Roll of paper towels. (no extras)

  • Refill liquid dish soap, hand soaps, shampoos, body wash, as needed.

  • Replace kitchen sponge as needed.

  • There should be a broom & dustpan, vacuum, and an all-purpose cleaner and rags accessible for guests to use. If you have glass doors, a squeegee is recommended for guests and housekeepers.

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  • Cleaning:

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  • Dusting:

  • Ceiling fans, baseboards, interior windows, blinds, furniture, glass, inside/outside sliding glass doors.

  • Kitchen:

  • Counters, sink, microwave, refrigerator, unload dishwasher of clean dishes, coffee maker, stove/oven, inside/outside cabinets and drawers, rinse out garbage can, organizing, throw away clutter.

  • Bathrooms:

  • Every square inch of tub/shower, toilet, lav/vanity, mirror, refill hand soap, replace toilet paper.

  • Floors:

  • Vacuum and mop, thoroughly.

  • Finishing up:

  • Make beds and fold towels.

  • We straighten tables and chairs and put things where they belong if they were moved by the guests.

  • Pictures: (GCCS will provide pictures upon request)

  • We take pictures when finished -- mainly if there is ever any question about damage, missing items, or proper cleaning.

  • Full room pictures of all the rooms: bedrooms, bathrooms, living room, kitchen, dining room. Close-ups:  stove-top, coffee maker, refrigerator, thermostat, back door deadbolted.

  • *If housekeepers notice any damage, left belongings, or excessive mess, the housekeeper will take pictures and will notify GCCS immediately. Housekeepers are not home inspectors and are not responsible for reporting damage or items needing servicing if they don’t see it.

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  • Covid-19 Pandemic Cleaning List:

  • We are wiping all high-touch surfaces with Clorox or Lysol.

  • door knobs, faucets, handles, remote controls, light switches, counters.

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  • Check-out instructions. Guests need to see / hear check-out info a minimum of 3 times.

  • Please:

  • 1. Have checkout instructions posted online.

  • 2. Have checkout instructions posted on a wall AND in the guestbook in the condo.

  • 3. Personally message/ communicate with your guests the check-out instructions in a separate message with little or no other information.

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  • For Guests:  Check-out instructions:

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  • * Check out Before 10:00am (or 11:00am).

  • * Take all trash, garbage, and recyclables to the outside cans.

  • * Remove all perishables from the refrigerator.

  • * Load and start the dishwasher. Housekeepers will put the clean dishes away.

  • * Do NOT strip the beds.

  • * Do strip sofa sleepers/ trundle beds and put the sofa back together.

  • * Wash at least one load of bath towels before you depart.

  • * All Beach Towels are required to be washed, dried, and folded by the guests.

  • * Leave the house in the condition it was when you arrived.

  • * Lockbox entry VITAL: Housekeepers do not have a key to this unit. It is vital that guests put the key back in the lockbox when they leave.

  • GARBAGE DAYS:

  • Please instruct guests on when and how to dispose of garbage/recyclables and to take garbage cans to and from the street. Housekeepers do not attend to garbage or outside garbage cans. If the housekeepers see that cans are overflowing or there are bags on the ground, the housekeeper will take pictures, inform GCCS, and do what we can to get the garbage up off the ground, however, garbage is not the housekeepers’ duty. Please instruct guests on garbage. You may need to request an additional garbage can from your garbage service provider or occasional extra pick-up.

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  • For guests:

  • Garbage is picked up on (day), Please roll cans to the curb (day) evening. Then, roll the can back to the house after trash is picked up on (day).

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  • Laminated posting for guests:

  • We hope you enjoy your stay! As your housekeeping service, we want your stay to be relaxing and enjoyable. We strive to maintain your vacation home so you can make the most of your vacation.

  • If you feel it is not cleaned to your satisfaction, or you need anything during your visit, please call or text us.

  • We value you as a guest and hope to see you again next year! Your feedback directly to us is appreciated.

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  • Sincerely,

  • The Team at

  • Great Change Cleaning Service

  • www.GreatChangeCleaningService.com

  • 850-417-0042

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  • Additional Information:

  • Additional fees will apply for the following:

  • *Unable to clean for reasons beyond GCCS’s control.

  • *Unapproved late checkout.

  • *Excessive laundry or excessive mess.

  • *The house is left in any unsatisfactory way.

  • *Emergency cleaning.

  • *Late payments.

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  • * Not able to clean for reasons beyond control. There is a $40 charge to pay housekeepers who drive to a condo for a scheduled cleaning, but who are not able to clean for reasons beyond their control. Examples: A change in guest schedule that GCCS was not notified. Missing keys. Changed lockbox or keyless entry code and not able to get in touch with owner.

  • * Late Check-out. There will be a $40 per hour charge to pay housekeepers who drive to a condo for a scheduled cleaning to wait while guests check out late. Housekeeper will be instructed to knock on the door and ask the guest how long it will be before they intend to leave. Housekeepers are not required to enter a house/condo while guests are still there, however, they may ask if they can get started while guests are packing up late.

  • * Excessive mess. There is an excessive mess fee of $40 per hour per housekeeper beyond the normal cleaning time. (piles of sand, trash in every room, trash/food on floor or under beds, beer/alcohol spilled on floor or furniture, food on furniture/smeared on walls, food or stains on comforters, etc.) Or anything beyond the normal cleaning. Excessive laundry- guests use an excessive number of towels and don’t wash any before they depart.

  • * Emergency cleaning. Extra $100 cleaning fee if client fails to give a cleaning date and housekeepers have to be called on short notice. Or any emergency cleaning not regularly scheduled.

  • * Late payments. Payment is due upon completion of each cleaning (or completion of the last cleaning of the month for monthly invoices). Past due fee of 50% of the cleaning fee will apply to unpaid invoices 5 calendar days of invoice date.

  • The content in this policy is for informational purposes only. Some of it may not apply to each condo owner. GCCS values you as a client and strives to maintain a quality service and a positive working relationship. Feel free to communicate any feedback or issues. Thank you!